Step by Step

While every situation is unique, here is a typical step-by-step summary: 

STEP ONE: Discuss the job & develop an estimate

The Client contacts Long World and meets with a Facilitator remotely or in person. 

The Client tells the Facilitator about the Loved One’s property, providing information about the size and location of the home, types and number of rooms, approximate amount of belongings, and prospective plans for the Loved One’s property. As the Loved One’s storage and home care history can influence how long a project will take the Facilitator to complete, detailed information about the home helps the Facilitator estimate the length and price of the job.

Next, the Client and Facilitator discuss the tasks. Then, they agree on a rough estimate of how long it will take for the Facilitator to put the home to rest. 

Please see the cost section of the website for an outline of charges.

STEP TWO: Review legal documents 

After determining a start date, the Client reviews and signs a General Service Agreement and Right of Entry form. 

STEP THREE: Transfer payment to Long World

The Client transfers one payment to Long World covering the Facilitator’s travel costs, the first week’s fees, and any home improvement allowance. 


STEP FOUR: Review the Loved One’s home 

The Facilitator arrives to the Loved One’s home on the start date.

The Client meets the Facilitator at the Loved One's home remotely or in person. 

The Facilitator and Client survey and document the state of the home together. (If this is the first time the Client has seen the home in some time, the state of a Loved One's property could be different than the Client anticipated.)

The Facilitator provides a confirmation of the originally determined project length or an updated estimate based on the findings from this first home review. 

STEP FIVE: Put the home and belongings to rest

The Facilitator’s paid work begins after the Facilitator and Client review the home together (that is, after step four is finished). 

The Facilitator attempts to put the Loved One’s home to rest within the agreed upon time. The Facilitator reports his/her progress every 24 hours to the Client via phone, Skype, or FaceTime. 

Some tasks the Facilitator can complete—not limited to the items below—are as follows:

a. Arrange yard cleanup and recurring yard maintenance.

b. Secure locks, windows, and doors and establish security service.

c. Schedule the necessary household repairs approved by the Client to help maintain the integrity of the home (for example, repair broken windows or leaking pipes). 

d. Arrange a deep clean.

e. Screen real estate agents.

f. Organize, log, and photograph items that may have sentimental or monetary value such as china, antiques, art, jewelry, furniture, rugs, textiles, light fixtures, and electronics.

g. Transport any items to the Client by mail or truck.

h. Ship or transport items to an address specified by the Client.

i. Arrange storage in a public storage facility near the Loved One’s home or in a storage facility in the Client’s city of residence.

j. Donate designated items such as canned goods, office supplies, clothes, and furniture to organizations in the Loved One’s neighborhood.

k. Arrange a buyout, consignment, or an estate sale on the Loved One’s property. (The Client keeps all of the proceeds.)

l. Remove refuse and perishable items and upcycle, recycle, and/or discard well used or broken items.

m. Collect, deliver, scan, and/or mail the documents the Client needs (for example, utility bills) to close the Loved One’s estate. 

n. Organize, store, ship, or dispose of the Loved One’s private/confidential belongings.

o. Transport pets to a desired location.

p. Transform the home into an Airbnb or Vacation Rental by Owner (VRBO). 

q. Vet real estate agents. 

STEP SIX: Documentation

When the project is finished, the Client receives one comprehensive report detailing Long World’s work (including home inspection, photos of repairs, and tax donation forms).

Before leaving the Loved One’s home, the Facilitator provides one final video (an “After” summary), documenting the current state of the home.

Contact us with any questions—big or small—or for a no-fee, no-commitment, consultation.


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